Frequently Asked Questions
* I’ve never visited the temple can I just stop by and let my dog play?
In order to ensure a safe and healthy environment for all of our guests, all new customers must complete the entire registration process prior to scheduling any of our services. This includes a completed registration form, proof of vaccines and good health, a credit card on file, and a successfully completed Meet & Greet.
* Will my dog be supervised?
ABSOLUTELY! ALWAYS! All of our daycare and boarding guests who participate in group play are never left alone. They are always supervised. The only time that your dog is ever left alone is when s/he are in their individual kennels napping or eating.
* What is a meet and greet?
The Meet & Greet is an opportunity for us to evaluate your dog to ensure that your dog and this type of group environment are compatible. It's an all day process during which we make sure that your dog is a) not aggressive towards people or other dogs, and b) able to manage the stresses that exist in a group setting.
We work hard to create a very controlled environment, to give new dogs the greatest opportunity to succeed. So we only accept a limited number of new dogs each day. Once we receive your registration form and confirm that all vaccinations are current, we’ll contact you to schedule your Meet & Greet. We’ll choose a day and a time that works for you. We ask that you leave your dog with us all day long so that we have the opportunity to thoroughly evaluate him/her in a variety of different situations.
IMPORTANT: Please plan ahead when scheduling your M/G. If you have dates in mind that you need to board your dog, please keep in mind that we cannot take any boarding reservations for new dogs until your M/G has been successfully completed. And sometimes there are waiting times for M/Gs.
* What is an evaluation day?
Evaluation day takes it a step further from your meet and greet. It allows us a daycare day to evaluate your pup without the owner around to see how they integrate into the pack. This is a slow process done through out the day to help us get to know your pup and for your pup to get to know the Temple. There is a charge for this but should you decide to book us for either daycare or boarding that charge will be rolled into your next booking.
* Are there indoor areas for the dogs to play, or are they stuck outside all day?
We have both indoor and outdoor play areas; where your pups can enjoy the sun and fresh air outside or they can stay dry on those rainy days and any weather in between.
* Do you require reservations to use your services?
While reservations are not required, they are highly recommended for both daycare and boarding. Boarding is on a first come first served basis. We often fill up weeks/months ahead of time on holiday weekends and during the summer. So we highly recommend that you make boarding reservations as far in advance as possible.
Daycare reservations are also highly recommended. We’ll usually accept a limited number of walk-ins for daycare. But please keep in mind that we can only accept as many dogs as our facility safely allows. So walk-ins always risk being turned away due to lack of space. Dogs with daycare reservations are guaranteed a spot!
* Will my dog be with aggressive dogs?
All of our guests are very carefully screened prior to being permitted to use our services. Dogs who display aggression to people or other dogs are not put with other dogs but are kept separate from the general pack at all times. They are not put in play areas at the same time nor are they crated in the same area. We are diligent in keeping our staff and guests safe at all times.
* What if my dog doesn’t want to play all day?
They certainly don’t have to! Our group play for both boarding and daycare guests runs from 7am to 7pm. Our boarding guests go into in private kennels for their meals and our daycare guests go into private kennels for a mid-day nap or 2 depending on how long their day is. That is the only time our guests are required to rest. Our fur friends are not always the best at self regulating so we like to make sure that our day is not just full of excitement but they are also given the chance to relax and wind down. The rest of their day is spent in play group. Dogs who want to play the day away can do just that. And dogs who want to rest occasionally, or frequently, can do just that as well. Daycare doesn’t mean that we force dogs to play. It simply means that we provide them with the opportunity to play. And all dogs want/need different amounts of play/rest.